We respect your trust. Details shared at checkout—name, phone, delivery address, and email—are used only to confirm your order and arrange concierge delivery.
Payment information for COD orders is never stored; if you opt for bank transfer or wallet payment we only save transaction references that you share with the concierge team.
Your contact details let us send status updates and after-care advice. You can request removal at any time by messaging concierge@oudenaveed.com or our WhatsApp concierge.
We protect all customer data with secure third-party platforms and restrict access to trained team members who manage fulfilment.
Analytics tools capture anonymous browsing insights to improve the storefront experience. They do not include personal or order-specific data.
For a full record or to exercise your privacy rights, write to us and we will respond within two business days.